Guest Request Router
COOKBOOK/FRONT DESK

Guest Request Router

Routes guest requests to the right department with priority scoring and SLA tracking.

Front DeskOperationsAutomationAdvanced
The Problem

Guest requests get lost in WhatsApp groups and email threads, bouncing between departments with no ownership — damaging satisfaction scores and creating avoidable complaints.

Who It's For

Operations managers and heads of department at mid-size hotels where guest requests are currently handled through informal channels and frequently fall through the cracks.

Setup Time

5–8 hours

In Practice

A 120-room hotel in Amsterdam replaced their WhatsApp-based request system with this router. Average request resolution time dropped from 47 minutes to 14 minutes, and their Booking.com cleanliness and service scores each increased by 0.3 points in the following quarter.