Blog

Insights, guides, and stories from the intersection of AI and hospitality.

Automating Guest Review Responses with GPT
How-To·Apr 4, 2026

Automating Guest Review Responses with GPT

How a well-prompted LLM can draft guest review replies in seconds — dropping response time from 24 h...

Why Hotel Booking Chatbots Fail (and How to Fix Them)
Analysis·Apr 2, 2026

Why Hotel Booking Chatbots Fail (and How to Fix Them)

Most hotel chatbots fail by replicating the booking engine inside a conversation. Here's the simpler...

Using LLMs to Optimize Restaurant Menus
Case Study·Mar 28, 2026

Using LLMs to Optimize Restaurant Menus

We fed Claude a restaurant menu and brand guidelines, then A/B tested the rewrite. Average check siz...