Check-in Concierge Bot
COOKBOOK/FRONT DESK

Check-in Concierge Bot

AI agent that greets guests, handles room assignments, and answers common questions.

Front DeskChatbotGuest ExperienceAdvanced
The Problem

Front desk staff spend up to 40% of their shift answering the same questions — WiFi password, breakfast times, parking instructions — leaving no time for the guest interactions that actually matter.

Who It's For

Front desk managers and operations leads at properties that receive high volumes of repetitive guest queries, especially during peak check-in windows.

Setup Time

4–6 hours

In Practice

A 90-room city hotel in Barcelona deployed this bot on WhatsApp. It handled 74% of incoming messages autonomously during the first week, cutting front desk call volume by half and letting staff focus on VIP arrivals and upsells.